Accessibility Statement
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Accessibility Statement

​This statement applies to the official website of the Commerce Department and was last updated on October 2020.

​Compliance Status

The Commerce Department (CD) is committed to making its online services accessible to all. We have a national and global user base and are dedicated to continuously improving accessibility of our services.

Compliance Process

The CD website is designed to work with Internet Explorer 11 (using the latest version of Silverlight) and the most recent two versions of Firefox and Chrome browsers.

As part of this effort, CD adheres to accessibility standard EN310549 and WCAG2.0 guidelines.  Our online resources and products are being currently being revised and evaluated in order to conform with to WCAG 2.0 Level AA guidelines.​

Accessibility Measures

The CD website does not make use of font, magnification and colour modification widgets.  This is because we believe that this functionality is already integrated in most web browsers or is available via different add-ons and plugins which different users are free to customise to their needs.  As a result these arbitrary user customisations are available for most websites, not only that of the Ministry.  In order to allow for this level of customisation, we seek to maximise compatibility with these user modifications.

As part of and in addition to the above mentioned guidelines, the  website implements the following accessibility features:

  1. Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
  2. Information content is organised into HTML lists wherever applicable.​

Inaccessible Content

CD is not aware of specific inaccessible content or accessibility issues on its website except those mentioned by MCA on the 23/09/2020 in relation to the requirements of Directive (EU)2016/2102 of the European Parliament and of the Council of 26 Octoner 2016 on the accessibility of the websites and mobile applications of public sector bodies.The CD shall rectify the shortcomings found within resonable amount of time in order to make the website more accessible.


Feedback and Contact Details

Inevitably, we won’t always get it right - the more services and resources we place online, the more likely it may be to miss some problems but we remain committed to addressing any access issues promptly. And that is where we would like your help. If you experience any difficulties in accessing our website, or have trouble using any aspect of the website, we would like you to let us know.

You may contact CD through IMU MEIB here:



Enforcement Procedure

The Malta Communications Authority (MCA) is the entity responsible for implementing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.  In case your ICT accessibility related query is not addressed within the time frames established within the ARR or you wish to lodge a formal complaint, you can do so by contacting the MCA on 21336840 or by filling the online complaint form at​.​